Frequently Asked Questions (FAQ)
Maid Service FAQ
A Calling Visa is a work permit that domestic helpers must apply for before coming to Malaysia to work.
It generally takes about 3 months, depending on government approval and document status.
1. Employer's ID card
2. Employer's spouse's ID card
3. Latest e-BE Form
4. Marriage certificate
5. Parents' medical certificates or doctor's letter
6. Employer's photo
7. Spouse's photo
8. Street view photo
9. Photo of the front of the house
10. Photo of the interior of the house
11. Utility bills
12. Order Job Form (supplementary information)
2. Employer's spouse's ID card
3. Latest e-BE Form
4. Marriage certificate
5. Parents' medical certificates or doctor's letter
6. Employer's photo
7. Spouse's photo
8. Street view photo
9. Photo of the front of the house
10. Photo of the interior of the house
11. Utility bills
12. Order Job Form (supplementary information)
Yes. Care for babies, children, the elderly, and housework can be arranged.
Yes. Most maids can cook simple home-style dishes and can also learn Chinese/Malay cooking methods according to the employer's requirements.
Yes. Clients can arrange interviews, review information, and choose a suitable maid based on experience and language ability.
Generally, an adaptation period and communication will be arranged. If she is truly unsuitable, the company can coordinate or replace her (depending on the contract and circumstances).
Because it requires government review, document approval, embassy procedures, medical examination, and flight arrangements.
Generally, it's a 2-year contract.
Yes, but it may involve incurred application, document, or airfare costs.
In case of loss of contact or escape, please notify the agency and relevant departments immediately for assistance. The company will follow up according to the contract and the situation.
Generally, an adaptation period and communication adjustments will be arranged first. If she is truly unsuitable, coordination or replacement can be arranged according to the company's arrangements (depending on the contract and the situation).
Most maids can, but some cannot handle pork due to religious reasons. Customers can inform us of their needs in advance, and we will try our best to arrange a suitable candidate.
Yes. She can use it once a week.
Most maids receive basic training before going abroad, including housework, childcare, elderly care, and basic communication.
Yes. Sleeping with the elderly can be arranged according to their physical condition and the family's needs.
Foreigner Worker FAQ
RM1700 is the starting basic monthly salary, but the actual amount varies depending on the industry, job type, and country of origin. The fee includes worker wages and administrative agency fees, which are clearly stated before signing the contract, with no hidden charges.
Accommodation and meals are not included in the monthly fee and are arranged through negotiation between the employer and the worker. Employers typically provide dormitory accommodation; specific arrangements can be discussed during the consultation.
Coverage includes: sudden disappearance of the worker (absconding/MIA), persistent underperformance, voluntary resignation, and inability to work due to health reasons.
Excludes: unilateral termination of the contract by the employer.
Excludes: unilateral termination of the contract by the employer.
It will generally be arranged within 7 to 14 business days.
Please inform us of any emergencies for priority processing.
Please inform us of any emergencies for priority processing.
Absolutely no problem. All workers hold valid Malaysian work permits and all documents are complete. Multiple clients have undergone surprise inspections by JTK and all passed smoothly.
No. We handle the entire permit process; the employer doesn't need to do anything. We will proactively notify you in advance of permit renewals.
Specific details will be explained before the contract is signed.